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Posted: Tuesday, September 26, 2017 11:00 AM

Job Description :
The Inns at Armory Square seeks to fill a Guest Experience Manager role.
Job Summary:
The Guest Experience Managers' primary function is to assist the Front Office team, including Valet, with providing foundational and memorable experiences and services for our guests. He/she will assist all Front Desk Associates to ensure follow-through of responsibilities and duties for the Front Desk and Valet team.
Major Responsibilities:
• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel Assist in training of all positions within the Front Desk and Valet Departments
• Ensure brand standards in included in training and reinforced consistently
• Develop necessary processes and procedures to ensure a high level of customer service, throughout the Front Office and Valet Department.
• Accountable for ensuring pre-arrival contact occurs with all franchise members, special guests, VIPs and returning guests, in addition to guests who have preferences, where expectations need to be communicated prior to arrival.
Job Requirements:
• At least 2 years of progressive experience in a hotel or a related field required
• High School diploma or equivalent required College course work in related field helpful
• Previous supervisory responsibility preferred
• Computer, Credit Card Authorization machine, copier, scanner, other office equipment, telephone, two way radio
• Ability to work in Excel, Word and various other software programs
• Willing to work a flexible work schedule including nights and weekends.
General Franchise Info:
The Inns at Armory Square, located in the heart of Syracuse's downtown Armory Square district, offer both a Residence Inn and Marriott Courtyard under one roof - an accommodation experience for both the long and short term traveler. These two hotels are comprised of 78 extended stay Residence Inn suites plus 102 shorter term Courtyard guest rooms, all immersed in a contemporary setting featuring full service dining, lounge, fitness center and pool. We also offer options for meeting/banquet facilities. Everything needed by the corporate, leisure and group traveler within proximity to the boutique restaurants and shops of the Armory Square district, directly on the city's Connective Corridor bridging the short distance between downtown and Syracuse University.
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